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Delivery Questions
Will all my items arrive at the same time?
If you are ordering multiple items, some of these items may be held in different locations and will be delivered separately. The lead time for each product is clearly displayed on the product page. You will receive an email update confirming the lead times for each product in your order after your order is processed by our sales team.
I missed a delivery to my delivery location, what do I do?
Our courier DPD will text or email you to provide a delivery time slot, and allows you to divert your order if needed. If the delivery fails, and you don't respond to their text or email, it will be taken to a local drop off location. If it's not collected from there, it will be returned to us. Courier DX will attempt to deliver twice, if missed after the 2nd attempt, the item/s will be returned to us. Any missed deliveries sent on a pallet service may incur an additional delivery charge to re-arrange the service. Please contact our customer care team for more information on re-arranging a delivery.
Will I need to off-load the delivery myself with a forklift or similar, or will a tail lift be provided?
Products that require a forklift for offloading will be clearly marked on the product page, and will require confirmation that a forklift if available at the delivery address before they can be ordered. In most cases, larger items and bulk quantities will be delivered on a pallet delivery service, by a vehicle with a tail lift, requiring no additional unloading equipment.
Can my delivery be left with a neighbour or accepted at a different address?
If you require your order to be left at a different address or with a neighbour, please contact our sales team to discuss your requirements and make the arrangements.
Something is missing from my order, what do I do?
If something appears to be missing from your order, we please ask that you check your order and any packaging thoroughly, including the inside of tanks and under lids, as small parts are often stored there for safety. Please note that some of your items may have different lead times and will be delivered separately. Mistakes can sometimes happen, so please contact our sales team with your order number and details of the missing product(s).
Does my order require a signature upon delivery?
Depending on the courier or delivery service provider used to deliver your order, a signature may be required upon delivery; however, they may ask for verbal confirmation that you have accepted the goods at the correct location.
