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Last updated: January 2026

At Titanic Drums and Tanks, customer satisfaction is important to us. This Refund & Returns Policy explains the terms under which returns, refunds, and exchanges may be accepted.

Returns Eligibility

To be eligible for a return:

  • Items must be unused, uninstalled, and in their original condition

  • Products must be returned in their original packaging

  • Proof of purchase is required

Certain items may not be eligible for return due to their nature or condition. Please contact us before returning any product.

Return Timeframe

Returns must be requested within 30 days of delivery unless otherwise agreed in writing. Requests made after this period may not be accepted.

Non-Returnable Items

The following items are non-returnable:

  • Custom or special-order products

  • Used, damaged, or altered items

  • Products returned without prior authorization

Return Process

Before returning any item, please contact us to obtain return authorization and instructions.

📞 Phone: (530) 255-4134
📧 Email: sales@titanicdrumsandtanks.com

Unauthorized returns may be refused.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing times may vary depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will work quickly to resolve the issue.

Exchanges

Exchanges may be available depending on product availability. Please contact us to discuss exchange options.

Order Cancellations

Order cancellations must be requested as soon as possible. Orders that have already been shipped cannot be canceled and must follow the return process instead.

Contact Us

For questions regarding refunds and returns, please contact us:

Titanic Drums and Tanks
📞 Phone: (530) 255-4134
📧 Email: sales@titanicdrumsandtanks.com